Terms & Conditions

Welcome to phenomene.store website.

Please read this document carefully. It contains important information regarding your rights and obligations, including limitations and exclusions that might apply to you.

1. Overview / Use of the website

By accessing this website, you agree to these Terms and Conditions. If you do not agree to them you may not use this website.

phenomene.store is operated by Toufan Hosseiny. Throughout the site, the terms ‘we’, ‘us’, and ‘ou’ refer to Toufan Hosseiny.

Toufan Hosseiny offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated there.

We have taken great care to ensure that the items on our website are presented as accurately as possible. However to avoid any misunderstanding please read through these terms before placing an order.

To be entitled to purchase items on this website you must:

  1. Be holder of a valid debit/credit card
  2. Warrant the the personal information you provide us when making a purchase is true, accurate and current in all respect. You agree not to use a false name, or a name that you are not authorised to use.

We may change from time to time this Terms. You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions. It is you responsibility to check our website to be aware of them. By using this website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.

2. Order Acceptance and Cancellation

You receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order will be refunded in the original form of the payment. If your credit card has been charged and your order is cancelled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was cancelled.

3. Payment Terms

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follow:

All orders are subject to verification for security reasons.

You will be contacted and will have 48 hours to complete verification process. If you do not respond after such time, you will be notified and the order will be cancelled and refunded in the original payment method.

Euros and dollars payments will be processed in GBP. Charges for shipping and handling will be made in accordance with our shipping policies, as described below. Payments made on debit/credit cards outside of the UK will be calculated using currency conversion from the European Central Bank on the day of the transaction. You agree that we are not responsible for any credit shortages due to currency conversion rates.

4. Credit Cards

phenomene.store allows orders to be processed online by using a valid debit or credit card.

Your credit card company may undertake an additional security check to confirm that you are making the order. All debit/credit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or does not, for any reason, authorise your payment to us, we will not be liable for any delay or non-delivery.

5. Order Refusal

We reserve the right to remove at any time a product displayed on the website and/or to replace or modify any content or information related to any product. Despite our best efforts to satisfy the client expectations, we may be obliged to cancel an order even after having send a confirmation by email. In such case, the order will be reimbursed.

We cannot be held liable to the client or a third party in case of the removal of a product from the website, and in case of the replacement or modification of any content published on the website or refusal of an order after having confirmed it by email.

We reserve the right to refuse or cancel any order placed by a client with whom we have currently a dispute concerning the payment of a previous oder.

6. Shipping Policy

Deliveries are carried out by Royal Mail from Monday to Friday.

Delivery prices applicable to the order are those indicated on the website in the Delivery Informations in our FAQ section.

The delivery is made to the address indicated by the client, being specified that it must be the address of the customer’s residence, an individual of their choice, or a legal entity (delivery to their company). Deliveries cannot be made either to hotels or P.O. Boxes.

The client must make sure that they have provided accurate and complete information concerning the delivery address (including particular: house number, number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In case of inability to deliver the product at the address indicated by the client, it will be returned to us and we will reimburse the client within 5 days after receiving the product.

Unfortunately, we are not able to deliver to the following countries for legal reasons: Morocco, Brazil, Singapore, Taiwan, South Korea, United Arab Emirates.

Please note that we cannot refund or replace lost items until 20 woking days after the date of despatch (30 days for international items). This is the time it takes for Royal Mail to classify the item as being lost.

We cannot be responsible for any international shipping delays caused by the custom clearance process.

7. Return Policy

7a. Withdrawal right’s duration and conditions

Any non-professional customer could use its withdrawal right during a period of fourteen (14) days from the delivery.

We will confirm the return request by email to the client. The client must follow the procedure mentioned into the email confirmation.

7b. Return conditions in case of the use of the withdrawal right

The product must be returned to us within 14 days from the use of the withdrawal right by the client, After such 14 days, the sale is final. The products shall be returned with its original packaging, brand new, without having used it.

Return of product(s) is the responsibility of the customer and at his own risk.

The customer is responsible for shipping costs associated with returns items, and we recommend that you insure any shipments for up to the value of the returned item.

In all cases, the expenses of returning the product are covered by us if the product is damaged or different from the product ordered. Id the client does not adhere to the terms and conditions, including conditions of return or exchanges, we cannot proceed to refund the product in question.

7c. Refunds

A refund by us for the order returned is made within 14 days by the communication by the client of the withdrawal right, subject to the receipt of the product and its excellent condition.

Except otherwise indicated by the client, repayment will be made through the same payement means used to pay the order.

8. Passing of property

The legal ownership of the item will be retained by us until the full payment has been made by you and received by us. This legal ownership will be immediately revert to us if we refund the payment to you.

9. Contact us

Please do not hesitate to contact us if you would like some help when ordering, have a query about your order of if you want to give us some feedback on our services. Please email us at info@phenomene.store

10. Personal information

Your submission of personal information through the store is governed by our Privacy Policy. Please refer to our Privacy Policy section.

11. Copyright

Please note that all the content available on this website, including but not limited to, text, button, icons, graphics, images, data compilations, and software is the property of phenomene.store, our affiliates, our partners and is protected by UK and international copyright laws.

12. Limited licence

We allow you a limited, revocable, and non-exclusive license to access and make personal use of this website.

The limited license dos not include the right to:

  1. modify, or download the website and/or its content
  2. use this website and/or content other than personal use
  3. create any derivate work based on the website or its content
  4. use any data gathering or extraction tools, or take any other action that may impose an unreasonable encumbrance on our infrastructure.
  5. use any ‘hidden text’ or meta tags utilising our name without our written consent.

Any website that links to our website may:

  1. link to but not replicate our content
  2. not link to any other page of the website other than the homepage.
  3. not describe us, our products or services in a a false, misleading or offensive manner, or associate us with an undesirable products, services, or opinions
  4. not misrepresent its relationship with us
  5. not contain any content that could be offensive, obscene or controversial to any age.

13. Third party link

Certain content, products and services on our website may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have liability or responsibility for any third-party materials or websites, or any other materials, product, or services of third-parties.

14. Submissions

We always welcome feedback from our customers on the products you use or like to purchase as it enables us to improve our services. However, it is our right to decline unsolicited suggestion and ideas.

15. Our liability to you

You have certain right under the law, including that any items you order on our website will be of satisfactory quality, fit for their intended purpose, and will conform to your order and any description given on this website.

If we fail to conform to this Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our violation of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our violation or if it was looked at by you and us at the time we entered into these Terms.

We only supply the items, use of the website and any other services for domestic and private use.

Therefor you agree not to use the items, website or any other services provided by us for any commercial, business or re-sale purpose. We have no liability to you for any loss of profit, business interruption or loss of business. You may also agree that we are not responsible of any computer viruses, system failure or malfunction which might occur with your use of the website, including hyperlink to third-party websites.

In no event shall our maximum aggregate liability exceed one hundred pound (£100) or the amount you have paid us for the item your claim is related to. Because some states or juridictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or juridictions, our liability shall be limited to the maximum extent permitted by law.

16. Governing law

Your use of this website and any purchase by you of any item form phenomene.store shall be governed by English law and you hereto submit to the exclusive juridiction of the English courts.

If you have any questions regarding this Terms, please email us at info@phenomene.store.